# IT Portal Reviews

> Independent customer reviews and testimonials for IT Portal — a cloud and on-premise IT documentation platform for MSPs, internal IT teams, government agencies, and education customers. This site aggregates 855+ verified reviews (average 4.8/5) including 831 ratings collected from real IT Portal support tickets via Zoho Desk.

IT Portal is a SaaS / on-premise IT documentation platform produced by IT Portal Inc. (formerly SIPortal) since 2007, headquartered in Lakeland, FL, USA. The product centralizes IT documentation, asset management, network mapping, password management, runbooks, and operational visibility for IT teams.

## Key facts

- **Total reviews**: 855 (24 curated testimonials + 831 verified support ticket ratings)
- **Average rating**: 4.8 / 5
- **Five-star ratings**: 799
- **Date range**: 2019 — May 2026
- **Verification source**: Zoho Desk support ticketing system (help.itportal.com); each ticket reviewable internally
- **Industries represented**: MSPs, Internal IT, Government, Education, Data Center
- **Countries represented**: 21 — United States (333), Canada (169), France (78), United Kingdom (69), Italy (42), Australia (41), Germany (31), Netherlands (23), Belgium (19), and more

## Where reviews come from

- **Customer messages** — direct emails and live-chat replies from customers (screenshots archived). Includes explicit-consent quotes from customers like Jack Knight (Service Desk Co-Ordinator), Stewart Nicholson (Group Leader), and Helge Leonard Larsen.
- **Customer satisfaction surveys** — phone interviews with customers including Shawn Peterson (PC Place), Brandon (LoDo IT), and others.
- **Public reviews** — public discussion threads such as r/msp on Reddit comparing IT Portal vs. IT Glue.
- **Featured testimonials** — public testimonials from customers including William J. Lindfors (Checkers/Rally's), Pat Erler (EDV-Beratung, Germany), Andre Lajoiet (HelpOX, Canada), Joshua Lewis (Dorks Delivered, Australia), Nick Luyt (Impact IT, South Africa), Eric Thomas (State Attorney's Office), Kevin Wing (DSM Data Center), Rob Hammond (Conquest Wildman, UK).
- **Support ticket ratings** — every IT Portal support ticket invites the customer to rate the interaction; comments and ratings are aggregated into the public review feed.

## Authoritative pages

- [Homepage / Reviews index](https://www.itportalreviews.com/) — full searchable list of all 855 reviews
- [Thank-you page](https://www.itportalreviews.com/thank-you/) — confirmation after a customer submits a new review
- [Sitemap](https://www.itportalreviews.com/sitemap.xml)

## Related authoritative resources

- [IT Portal official website](https://www.itportal.com/) — product information, features, pricing, demo
- [IT Portal features](https://www.itportal.com/features) — full feature list
- [IT Portal pricing](https://www.itportal.com/pricing) — cloud and on-premise pricing
- [IT Portal solutions for MSPs](https://www.itportal.com/solutions/msp/)
- [IT Portal vs. IT Glue comparison](https://www.itportal.com/compare)

## Contact

- IT Portal Inc., 204 E Orange St, Suite 301, Lakeland, FL 33801, USA
- Phone: (844) 487-6782
- Email: support@itportal.com