Real Reviews from Real IT Teams Who Run on IT Portal

The IT Portal IT documentation platform was brought in when our main IT guy decided to move on. It assured operations were in good hands until our new IT guy was hired.

IT Portal's IT documentation platform has been a real game-changer for my organization. Its sensible defaults streamline IT infrastructure documentation workflows, perfect for my safety-conscious clients with on-premise hosting options and GDPR compliance in the EU. The system is feature-complete, and my user requests are rapidly implemented. I highly recommend it for robust, secure IT documentation management needs.

Great IT documentation software, easy to use for techs and incredible support!

Wonderful IT documentation solution! It streamlines our documentation processes, integrates with more products than ever, offers fantastic support, and comes at a very competitive price.

I have been using IT Glue for about a year and they seem similar to an aspect, but clearly, I chose IT Portal's IT documentation system.

The IT Portal documentation tool has been an integral platform for our office. It has allowed this office to track all of our environmental changes over the past several years, which has been invaluable for IT documentation management.

DSM began using the IT Portal platform for our project-based Systems Integration group in 2009. The power and flexibility of the documentation solution have allowed DSM to manage over 100 customers' infrastructure — whether managed from one of our four data centers or on the customer's premises. Now our business is evolving into an MSP model, and we are finding new ways to leverage IT Portal for our Help Desk Support group and engineering staff.

IT Portal has transformed the way we share technical information between engineers. The platform integrates with our PSA and dashboard to bring in records for all of the devices we manage, so information can be held alongside the device to which it relates. It also introduces features such as password history, revision control, access logs, and so much more. I would have no hesitation in recommending this IT documentation system to anyone needing to store IT system documentation and technical data.

The on-premise edition's layout makes sense, the ConnectWise PSA integration is super helpful, and customization is straightforward. The recent upgrades — Microsoft auth and TOTP — are great additions. Implementation was a 5, and ongoing support is also a 5.

What I like most about IT Portal? Brandability, the top search bar, the Chrome plug-in, the feature set vs. IT Glue, the price point, and a simple layout that just makes sense. We've even been able to give another IT company access for full transparency and cloud collaboration on a big client.

The search bar at the top is what I like most — we're happy with day-to-day operations.

Search bar at the top, simplicity of use. I mention IT Portal often, especially in Facebook groups for MSPs.

The encryption feature is a real differentiator — IT Glue didn't have encryption. Would rather have safety and security than extra features. Overall happy.

It's affordable and seems to do what we need it to do without having to deal with ITGlue or another larger provider. The pricing is a great value for a small MSP like us that is not really mature enough to need a large solution.

We've been using IT Portal for about 3 years now and love it. Support is always responsive when we need it but we have not needed it often. The most recent support call was when I attempted to set up IP-restricted access — support arranged a remote session, troubleshot, then worked on it until it was fixed. It integrates with several RMMs and PSAs. For a small company it receives a fair amount of development.

Probably the single best customer experience I've had from a vendor in 3 years.

Within hours of the call ending, Dare had given me a solution that not only fixed the problem but showed us a better way of linking companies in the future. Thank you Dare — 10/10.

Your support is excellent each time I contact you. My Director contacted you during the Cloudflare outage and was very impressed. Your product has significantly improved our ability to support our customers.

Been in the MSP game a long time and your support is among the best I have ever encountered. Kudos!

I stumbled across this product because ITGlue priced me out and wanted onboarding fees — and so far, the experience has been 100x better.

Love your willingness to respond to customer feedback — keep it up! All working well now, thanks for your help and quick resolution.

Once again you outdo yourself — the video was perfect and I was able to create a vendor account template. Thank you!

I am really pleased to see the speed has improved a lot. Now I am really happy with the product overall. Thank you for the support.

Such a pleasure asking for help and getting sorted first time round.

Alex is top-tier service.

Quick, helpful, and pleasant. Thank you Jeremy.

Best support ever.

Great customer service with quick resolution.

Quick and accurate response.